FAQs
Are your pieces real gold or gold-plated?
Yes, absolutely. Each piece in our collection is meticulously crafted from genuine, high-quality, solid 14K gold. Our gold is hypoallergenic, durable, anti-tarnish, and no harsh chemicals. We take pride in the purity and the craftsmanship of our jewelry, ensuring that you are investing in a piece that not only looks exquisite but also stands the test of time. Whether you choose a piece from our delicate minimal designs or one of our more intricate creations, you can rest assured that you are wearing real gold designed to celebrate your journey with elegance and grace.
Where is your jewelry made?
All of our jewelry pieces are proudly designed and manufactured in the heart of Los Angeles, California. We are committed to supporting local artisans and ensuring the highest level of craftsmanship. By keeping our production local, we not only contribute to the community but also maintain a close eye on the quality of each piece that we create. This allows us to bring you exceptional jewelry that's as ethical and reliable as it is beautiful.
How long does it take to receive my order?
Made-to-order items are manufactured at our Los Angeles studio and ship within 10-14 business days. In-stock items will ship in 1-3 or 3-5 business days.
What is the best way to clean and take care of my jewelry?
To ensure that your jewelry retains its sparkle and beauty over time, we recommend the following care instructions:
Gentle Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry. For a more thorough clean, prepare a bowl of warm soapy water with a mild detergent and let your jewelry soak for a few minutes. Then, gently brush it with a soft toothbrush, rinse with clean water, and dry with a soft cloth.
Avoid Harsh Chemicals: Always remove your jewelry when using harsh chemicals, cleaning solutions, or when swimming in chlorinated water, as these can cause tarnishing or damage.
Safe Storage: Store your jewelry in a fabric-lined jewelry box or a soft pouch, away from direct sunlight and heat sources. Keep pieces separate to prevent scratching.
Regular Checks: Regularly inspect your jewelry for loose settings or signs of wear and have any issues addressed by a professional jeweler promptly.
Professional Care: For certain pieces, especially those with diamonds or other precious stones, periodic professional cleaning is recommended to maintain the piece's integrity and shine.
Avoid the Shower: It is best to remove your jewelry before showering. Soap and shampoo can leave a film that dulls the metal, and the risk of accidental damage increases.
By following these simple steps, you can help preserve the luster and longevity of your Ladylove jewelry for years to come.
Can I return my item?
Ensuring our customers are completely satisfied is our top priority. However, if you find yourself dissatisfied with your purchase, we offer the option to return non-custom items for store credit. This is applicable within 10 days from the delivery date, as confirmed by the courier's notification.
To be eligible for a return, items must be in their original, unworn, undamaged, and unaltered condition. They also need to be returned in their original packaging, which includes any boxes, pouches, or gifts that came with the purchase.
Be aware that shipping and handling fees are not refundable. Additionally, the cost of return shipping is the responsibility of the customer and will be deducted from the store credit amount. We advise taking special care in packing items for return to avoid damage during transit.
All returned items undergo an inspection process. We cannot accept items that are damaged, such as being tangled or scratched. If the returned items do not meet our criteria, we reserve the right to refuse the return or to apply a fee.